Legendary Vacation Club Reviews
Trusted by Members Across Legendary Destinations
4.8
Average Rating
500+
Guest Reviews
5★
Member Experiences
4.8
Hard Rock Punta Cana is Amazing!!! From check in to check out, we were treated like royalty! The rooms were clean and well kept. Jose took care of everything; reservations for dinner to spa treatments to birthday celebrations poolside! We never worried about a thing. The bartenders knew exactly what we wanted, servers were always close by to pamper us. Roberto, Rannelly, and Rosa were the best! The entertainment each night was awesome; Randy kept us on our toes, and DJ Johnny Pop and Pedro knew how to get us dancing! Amazing trip, highly recommend!
Hard Rock was an amazing place to celebrate my birthday weekend! The resort was super clean and the staff was friendly and fun. Jose was the absolute best and always made sure we had everything we needed. The staff was fun and super engaging, including Pedro and Rosa. And DJ Johnny Pop was so good at getting the crowd engaged. Would highly recommend a stay here!
Scooby Doo, Roberto, Mariel, and Ogalis provided exceptional service! Always attentive and helpful! I would go back a thousand times. The food, drinks, and atmosphere were perfect! 👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾♥️
We had a great time, magnificent food and service. Roberto, Mariel, Scooby, OG, and Jose were all incredibly attentive and polite. My room was 1218. The best restaurant was Zem, and the pools were very clean and well-equipped.
Hard Rock has it all! The resort is clean and absolutely beautiful! Pools are gorgeous and restaurant’s delicious! Every person I encountered was extremely nice and helpful. Jose is amazing with arranging anything you need, from the best pool chairs, dining reservations , fruit platters to the pool or room, and so much more! DJ Jhonny Pop is the absolute best and keeps the good vibes going with all your favorite music! The entertainment staff also keeps the fun going! Pedro gets you up and moving! All of the bartenders are accommodating, Dennis is the absolute best!! I highly recommend this resort!
I had a wonderful time here at the hotel. Mariel and OG were great butlers who always made us feel at home. At the pool, Oscar, Scooby Doo, Jaime, and Roberto are the best—great service and even better people.
I had a wonderful experience at this hotel. The facilities are excellent, everything was very clean, and the atmosphere is perfect for relaxing and enjoying an unforgettable vacation.
I am so grateful to my butler, Anderson, as well as José Lugo and Scooby Doo, for their attention, kindness, and excellent service. Thank you for making me feel so special and for always being attentive to every detail. Without a doubt, your dedication made my stay even more wonderful.
Thank you so much to the entire team for such a lovely experience! I recommend this hotel 100% and hope to return soon. ❤️✨
I am so grateful to my butler, Anderson, as well as José Lugo and Scooby Doo, for their attention, kindness, and excellent service. Thank you for making me feel so special and for always being attentive to every detail. Without a doubt, your dedication made my stay even more wonderful.
Thank you so much to the entire team for such a lovely experience! I recommend this hotel 100% and hope to return soon. ❤️✨
We had a wonderful family experience, the service was exceptional, and we felt right at home. Thank you so much for all the amenities; we look forward to another opportunity to visit a Hard Rock Cafe and continue creating unforgettable memories. Thanks to Legendary for everything. A huge thank you to Raúl and Alexa, who were attentive to every detail.
We had an amazing week! Relaxing, great food and wonderful service. We love to go there we went 2 years ago and decided to go back. Alexa and Raul were great!
Hard rock at Los Cabos was a great experience. And mostly because of the kindness and help from the workers, and especially Rodrigo, Polin, and Husssain and all servants at the pools, the bars, the cleaning folks. All very friendly, kind, and very hard workers. Thank you the great experience we had.
The rooms were comfortable. We're Hall of Fame/Legendary members. The resort is beautiful. The restaurants are pretty good. Our room had a few stains on the couch on our terrace and some splotches of something like paint or nail polish on the curtain that closed off our bathroom. The whole motel wasn't kept as clean as it was the first time we were there. Our room was kept clean by our maids, though. Also, our shower didn't work properly. It would spray warm water and then suddenly give scalding hot water. It would be warm again and then suddenly spray freezing cold water. It did this every few seconds....warm-hot, warm-cold. We tried to convey this to maintenance, but to no avail. It was tough to take a shower! The stand outs were our butlers, Roger and Alan Flores. They did an outstanding job of making sure we had a good stay, though! We rate the butlers and the staff with five stars!
Our stay was very enjoyable. There was always something to and our host Laura was very pleasant and very helpful. Looking forward to our next visit
Wonderful 2nd stay at this resort. Olibert was our concierge and he was fabulous! He made us feel like we were his only guests that week.Eduardo in the breakfast buffet restaurant was the best and most attentive server we had,Can’t say enough good things about him! The spa is so so good. We enjoyed it so much, we went twice!
⭐⭐⭐⭐⭐ An Exceptional Stay at Hard Rock Hotel Los Cabos – Outstanding Service and Wonderful Memories!We recently returned from our second stay at Hard Rock Hotel Los Cabos in less than a year, and once again, the experience was absolutely amazing! From the exceptional hospitality and delicious food to the entertainment and beautiful facilities, this resort continues to exceed our expectations.A very special thank-you goes to Enrique Villalobos, our personal assistant, who was truly phenomenal! His professionalism, attention to detail, and genuine kindness made our stay even more memorable. We were celebrating our wedding anniversary and my husband’s birthday, and Enrique went above and beyond to make both occasions special, including arranging thoughtful surprises and gifts delivered to our room.Every morning, Enrique proactively shared the day’s activities, entertainment schedule, and restaurant availability, making it incredibly easy to plan our days. He was always attentive, responsive, and ready to assist with anything we needed. He even helped us find vegan dining options at the steakhouse, which we greatly appreciated. Enrique is a tremendous asset to the resort and a perfect example of exceptional hospitality!Wonderful Restaurants and Outstanding StaffThe food throughout the resort was consistently excellent, with an impressive variety of dining options. From the steakhouse and Mexican restaurant to the Asian hibachi restaurant and the buffet, we thoroughly enjoyed the quality, selection, and overall dining experience.The restaurant staff also deserves special recognition, particularly Edgar, who was incredibly kind, attentive, and always willing to help with anything we needed.One of the highlights was the birthday celebration at our table, when several staff members gathered to sing Happy Birthday. Their enthusiasm, cheerful personalities, and genuine warmth made the occasion particularly memorable. These thoughtful gestures are what make a vacation truly special!Fantastic Entertainment and Family ActivitiesThe resort offers an incredible variety of activities and entertainment for the entire family.The evening shows were excellent, and we particularly enjoyed the live music and lively atmosphere throughout the property. During the day, there was always something fun happening, including poolside entertainment, foam parties, water slides, children’s activities, pool Zumba, and aqua aerobics.The entertainment team did a wonderful job creating a fun, energetic, and welcoming environment for guests of all ages. There was never a shortage of things to do!One Area That Could Be Improved: Fitness ClassesAlthough our overall experience was outstanding, there is one area where we believe the resort could improve.We stayed for five days, and on two occasions—the first and last mornings of our visit—I arrived at the gym for the scheduled 9:00 a.m. fitness class, only to discover that the instructor was not there. Unfortunately, there was also no staff member available to explain why the class was not taking place.I want to emphasize that Emilio, the fitness instructor, was excellent when classes were held. He was knowledgeable, professional, and very good at what he did.However, the scheduling and communication surrounding the fitness classes could definitely be improved. The gym also displays a policy requiring guests to reserve classes one day in advance and arrive at least 20 minutes early. This seems unnecessarily restrictive for a vacation resort, particularly when scheduled classes are not consistently offered.A more flexible reservation system, reliable class schedules, and better communication would significantly improve the fitness experience.Overall: An Amazing Resort That We Can’t Wait to Visit Again!Despite this minor inconvenience, our second experience at Hard Rock Hotel Los Cabos was exceptional, and we left with wonderful memories.What truly distinguishes this resort is its people. From Enrique’s extraordinary personal assistance to Edgar’s kindness and the enthusiasm of the entertainment and restaurant teams, the staff consistently made us feel welcome, appreciated, and genuinely cared for.The combination of excellent dining, fantastic entertainment, beautiful facilities, family-friendly activities, and outstanding hospitality makes Hard Rock Hotel Los Cabos a wonderful vacation destination.A heartfelt thank-you to Enrique, Edgar, Emilio, and the entire Hard Rock team for another unforgettable stay!We have now visited twice in less than a year, and that alone says a lot about how much we love this resort.We look forward to returning for our third visit!
We have been coming to this resort for many years. We always enjoy it. The staff here is very friendly and welcoming. I especially want to commend our two butlers: JIMMY SABINO and JESUS LEBRON. They were very attentive and detail oriented. I also want to commend a bartender that works in the main corridor across from the MarketPlace restaurant. His name is WILCHER. He is delightful. And of course I want to commend our housekeeper AIDA CAMURISTA who took care of our room #5246. And finally the nice man who provided our room in Building 5A with beverages daily. Sorry I don’t know his name.
Wow. What a great job the current management is doing with this resort. My wife and I have been here many times, the last time was 2023. It was once our favorite but it had run into some issues immediately after Covid. Well, I have to tell you, it is back! All I can say is that I was incredibly impressed by how far it has come. The only thing I can think of is that management has placed a large emphasis on improvement, and it really shows. It’s a wonderful place for adults and families. I congratulate the staff for their hard work. We are members and we love our Hard Rock family, particularly Scooby at the pool and all of the wonderful servers there such as Pablo and Roberto. And the sweetest lady who I can’t remember her name. Anyway, don’t worry about coming here. It’s great.
The staff was excellent service. Andrea Manilla was my attendee and she helped in every step of the way. I give 5 stars.
Our trip to Hard Rock Hotel Los Cabos was absolutely amazing! From beginning to end, the service we received across the board was exceptional. What truly made this vacation special was the incredible staff who went above and beyond to make sure we had a memorable experience.First, we want to recognize our Legendary team, Denise Garza and Oscar, for their excellent service and support throughout our stay. They helped make our experience enjoyable and ensured we were well taken care of.Now, we have to give an EXTRA SPECIAL SHOUT-OUT to Mario Calleja and Moritz Zieger! These two gentlemen were absolutely outstanding and deserve some serious recognition! Whether it was answering our questions, helping us navigate different experiences and arrangements, or going the extra mile to resolve issues from previous visits where we had missed out on certain benefits, they made things happen. They didn’t just provide answers; they followed through and found solutions.Hard Rock and Legendary, if you’re reading this, Mario and Moritz deserve a bonus, a free vacation, or some kind of special recognition! Employees like these two are exactly what makes guests want to return. Their dedication, professionalism, and genuine care for their guests did not go unnoticed.We also want to recognize the wonderful restaurant staff and everyone involved in our romantic dinner. The service, attention to detail, and overall experience were fantastic.A huge thank-you also goes to Hugo, our romantic dinner planner, who did an amazing job communicating with us before our arrival and coordinating everything to make sure our special evening went perfectly. His preparation and attention to detail made the experience even more memorable.Overall, we couldn’t have asked for a better trip. The resort was beautiful, but it was truly the people who made this vacation exceptional.Thank you to the entire Hard Rock Los Cabos and Legendary team, especially Mario and Moritz, for making our trip unforgettable!We look forward to coming back and hope the management team recognizes these incredible employees for the difference they make in the guest experience.Five stars all around! ⭐⭐⭐⭐⭐.
My husband and I had the best service at BAO.Joel and Jeremiah rock the service. I enjoy all the food recommendations and their service was amazing and spectacular. Great team work and very knowledgeable and friendly. Thank you for making our first dining experience at AVA awesome.The sports activities were amazing, and we’re so glad we decided to try them! We went paddleboarding for the first time, and it was such a fun and memorable experience.Ruben guided me patiently on how to stand on the paddleboard. He was courteous, friendly, and very helpful throughout the entire experience.Thank you, Ruben, for making our first paddleboarding experience so wonderful! We truly enjoyed it and would definitely recommend it. 🌊😊A special thank you to Oscar and the lovely lady who worked alongside him at the café (I apologize for not remembering her name). Thank you both for making my husband’s 3-shot dry cappuccino and my sourdough bread with peanut butter every morning during our stay. Your kindness and attention to detail made each morning feel extra special. You helped us start every day on such a warm and positive note, and we truly appreciated it.I would especially like to recognize Javier and Manuel for taking such wonderful care of my husband and me during our stay. They were always quick to respond, reliable, respectful, and incredibly supportive. They truly went above and beyond to make sure we were comfortable, happy, and having the best experience possible.Our stay was especially meaningful because we were celebrating our wedding anniversary, and they helped make it even more special. My husband and I enjoyed every minute we spent at AVA, and we are so grateful for the wonderful memories we made.Thank you, Javier and Manuel, for your exceptional hospitality and for making our anniversary celebration so memorable. We will definitely be back!
I spent four nights at AVA last week, Sep 28 - Oct 2, for a business conference, and had an absolutely perfect time. This is a beautiful, spacious resort, that despite its size is not difficult to navigate, due to everything being in one straight line. Start walking at one end of the resort (or inside hallways) and walk to the end, and you'll see the whole place.Excellent restaurants -- I particularly liked the breakfast buffet restaurant -- our server, Damian, was great and very attentive. I also ate dinner at the Iron Restaurant, where server Jorge was very much on top of things and always there to refill a glass or take away a finished plate when needed. Very friendly service all around at this resort!On Oct 1, we had our final celebration before leaving the resort. We were in one of the ballrooms, since it was a little rainy outside and we couldn't hold it on the terrace. One waiter in particular, Bernardo, was excellent and every time I needed him, he appeared right by me! Thank you, Bernardo!Overall: this is a top-quality, clean, friendly resort, with lots of activities. I highly recommend staying here.
Alexis from the pool made sure our stay was wonderful. He was always very attentive.
Excellent destination for an all-inclusive vacation. From the facilities, their cleanliness, the care and attention they put into every detail, the world-class service from the staff, always friendly, always smiling, always greeting, the amenities for all tastes, and the high-quality food and drinks available. Simply a wonderful experience. I already want to go back
We travelled to Hard Rock Punta Cana from September 17–26, 2026, with our family. We were a group of adults with just one teenager, and overall, we had an amazing vacation!We have stayed at the Hard Rock Punta Cana a couple of times before, and it is always a delight to return. The resort is beautiful, very clean, and extremely well maintained.From the moment we arrived, we were welcomed by our butler, Cristobal, who was incredibly kind and welcoming. Check-in went smoothly, and he made sure we had all the information we needed for our stay. We were also added to a WhatsApp group with our other butler, Reymon, who was equally attentive. They work very well as a team and were always available when we needed them.I also have to mention the new train system throughout the resort. With the different colored trains and routes, the wait times have improved tremendously, making it much easier to get around the property.We spent a lot of time at the Members Pool, and I have to give a huge shout-out to Scooby Doo! What an incredible employee! He never stops moving and is always checking on guests, making everyone feel welcome and ensuring that all our needs are taken care of. He truly goes above and beyond and is such a great person. His energy and dedication definitely made our pool days even better!We also spent quite a bit of time at the main pool and really enjoyed participating in the games and activities. I want to recognize Vanesa, Marlene, and Emmanuel from the entertainment team. They were engaging, friendly, and so much fun! Vanesa also told us about the bike rentals, which we really enjoyed.We are a volleyball family, so we especially appreciated that they made sure there were beach games throughout the week. Their enthusiasm, energy, and willingness to participate made the activities even more enjoyable for us.We also visited the water park at Cana Bay and had a great time enjoying all the water slides. A special mention goes to Silvia from the pool bar, who was extremely attentive and friendly. She made our day at the water park even more enjoyable.We also visited all of the restaurants during our stay, and there were three employees who really stood out to us: Joel from The Market, Noe from Zen, and Yerica from The Market. They were all extremely attentive and efficient. Even when they were very busy, they took the time to communicate with us and say things like, “I will get back to you. I apologize for the delay, but please bear with me.” As a guest, that makes a huge difference. Knowing that you haven’t been forgotten and that someone is taking care of your request is greatly appreciated.I do have one suggestion for improvement. In the evenings at Eclipse when the DJ is playing, I would recommend having more servers and bartenders available. The service can become quite slow, and considering how many guests attend in the evening, having additional staff would help the flow of service tremendously.Overall, we had an amazing vacation and another wonderful experience at Hard Rock Punta Cana. A huge thank you to all the staff who went above and beyond and helped make our vacation so memorable. Your hard work, friendliness, and dedication truly make a difference. We look forward to returning again!
I had the opportunity to stay at Único Riviera Nayarit and the experience was excellent from beginning to end. It is one of those hotels that you arrive at with high expectations and they still manage to surprise you.The facilities are beautiful, modern, and very well-maintained, but what I enjoyed most was the atmosphere: it feels exclusive and elegant, but at the same time very relaxed, perfect for truly disconnecting and enjoying yourself.The staff's attention was excellent throughout our stay; always kind, attentive, and mindful that everything was okay. I also loved the food, with very good options and great quality.The rooms are spectacular, comfortable, spacious, and with all those details that make the experience feel even more special.Overall, I enjoyed my stay very much. It is a hotel that definitely became one of my favorites and to which I would return without thinking twice.Thanks to the entire team at Único Riviera Nayarit for making these days an incredible experience! See you soon.
Excellent hotel to rest!
Two amazing weeks, first time in punta cana. Our butlers, Mariel and Alexander, our pool assistant, scooby, Oliver, one of the cook at Zen, and all the staff, made our staying at hard rock hotel and casino, another unbelievable vacation with all my family. They rock our time. No regrets at all
Thank you all the attention, the staff is really nice our butler Mariel, he is the best and Scoby the service on the pool all the time is amazing.
The waitresses in all restaurants
Special thank you to Rey, Erikson, Luis in Gallo restaurant and Oliver in zen
Great experience in Punta Cana.
The waitresses in all restaurants
Special thank you to Rey, Erikson, Luis in Gallo restaurant and Oliver in zen
Great experience in Punta Cana.
Love it
The Hard Rock in Punta Cana exceeded our expectations. The hotel is Amazingly massive and very clean. We were a large group and our butlers Elvido and Rafael were exceptional with attending to all our needs. They reserved beach and pool chairs, made our dinner reservations, accommodated us with our spa treatments and transported us to and from the airport seamlessly. The beach was absolutely breathtaking! We'll definitely go back!
We enjoyed our relaxing trip to Hard Rock Punta Cana. We hadn’t been to this resort for quite a few years. We actually kept our expectations low after seeing a lot of the reviews on Facebook. We were pleasantly surprised with our entire trip. We never left the resort, just came to relax for a week. Our butlers Raphaël, and Elvido, made the trip a great experience for us. They kept us updated on all the daily events, took care of any reservations we needed, and generally checked in to make sure everything was going well for us on our trip. They had our spot set up at the pool every day and stopped in to check on us. We stayed at the Sun pool every day, and all of the pool concierge and wait staff were friendly and did a great job. We are planning our family trip that we do every other year and will most likely come to this resort. There will be 22 of us! We tried many of the restaurants and were happy with the food for the most part. We enjoyed the daily variety that was available out by the pool. We do wish there was a sit down option at the Asian restaurant other than just sitting through the show. The show is great, but we’ve done those so many times we prefer just to go in and enjoy your meal other than sushi. Tons of small food, venue options as you walk through the hotel. There’s a hotdog cart, churro cart, fries, crêpes, etc. We enjoyed the casino at night, and actually did fairly well. We made a couple trips to the spa and enjoyed it. The only area that I’m aware of that was closed down was the lazy river and the Brazilian restaurant. They’re doing remodeling at the Brazilian restaurant, and have moved that dinner venue over to Isla. Not quite sure how long it will be down.
We wished to acknowledge the butlers assigned to us - Hector and Dorian. While we were exceptionally pleased with Hector on our last trip, we were thrilled to have him back this vacation.
Even better, the partnership between him and Dorian has been flawless and functions as if they have been working together for years.
Hector was excellent in pre-vacation planning and while on his own holiday with family on our arrival Dorian didn’t miss a beat.
We had a few major issues and we felt like he was in our corner all along through a fair resolution.
After 13 years as members we can clearly say that these two gentlemen have been the best team of butlers we have ever had and work remarked together.
Best of of all teams by our experience - hope they are together on our next trip.
August 2026 NP21
Richard and Jill
Even better, the partnership between him and Dorian has been flawless and functions as if they have been working together for years.
Hector was excellent in pre-vacation planning and while on his own holiday with family on our arrival Dorian didn’t miss a beat.
We had a few major issues and we felt like he was in our corner all along through a fair resolution.
After 13 years as members we can clearly say that these two gentlemen have been the best team of butlers we have ever had and work remarked together.
Best of of all teams by our experience - hope they are together on our next trip.
August 2026 NP21
Richard and Jill
Extremely disappointing experience with Legendary. Based on my experience, what is presented when they are selling the package is very different from what you discover afterward.
Once you have paid, the fine print starts adding restrictions and taking away many of the benefits you thought you were purchasing. Then you discover additional charges and extra money you need to pay to actually use what was sold to you.
Availability is another major problem. What is the point of selling a travel certificate or vacation package if, when you try to use it, there is little or no availability?
The most frustrating part is that after going through all the restrictions, additional costs, lack of availability, and explanations that don't match what you understood when purchasing, you finally get tired of the situation and ask for your money back — and they refuse to refund you.
I feel completely misled by this experience. I would strongly recommend that anyone considering purchasing from Legendary read EVERY SINGLE LINE of the terms and conditions, ask for all costs and restrictions in writing, verify actual availability BEFORE paying, and understand the refund policy very carefully.
I would not purchase from them again and cannot recommend them based on my experience.
Once you have paid, the fine print starts adding restrictions and taking away many of the benefits you thought you were purchasing. Then you discover additional charges and extra money you need to pay to actually use what was sold to you.
Availability is another major problem. What is the point of selling a travel certificate or vacation package if, when you try to use it, there is little or no availability?
The most frustrating part is that after going through all the restrictions, additional costs, lack of availability, and explanations that don't match what you understood when purchasing, you finally get tired of the situation and ask for your money back — and they refuse to refund you.
I feel completely misled by this experience. I would strongly recommend that anyone considering purchasing from Legendary read EVERY SINGLE LINE of the terms and conditions, ask for all costs and restrictions in writing, verify actual availability BEFORE paying, and understand the refund policy very carefully.
I would not purchase from them again and cannot recommend them based on my experience.
Rafael was amazing - attentive to all our requests and very willing to offer advise to make our stay so great
Very nice week with family at Ava Cancun. David and Roberto took great care of us! Even after we left when I realized I left a ring behind! Excellent service
The resort itself had a few areas that need immediate attention for safety reasons. Many boards on the deck were loose or broken.
The resort itself had a few areas that need immediate attention for safety reasons. Many boards on the deck were loose or broken.
Rafael and Elvidio provided us with excellent service. The experience was spectacular and unforgettable. All the Hard Rock Hotel staff were very attentive and friendly. Thank you for a wonderful vacation. We hope to see you again soon.
Great place. Experienced fantastic service from scooby doo as well Raydisson and Charles our Butlers, Oscar by the pool made sure we were always comfortable and had exactly what we needed. Never had to ask because they some how always knew what we needed. Scoobie for president! No complaints ever! I definitely recommend.
The activities, service, and facilities were fantastic. It was an excellent option for resting, relaxing, and recharging from daily life. Highly recommended!
We had an amazing experience with Legendary Vacation Club at UNICO Riviera Nayarit! The resort is beautiful, the private member events are such a special touch, and the food at all the restaurants was consistently delicious with lots of variety.
A special shoutout to Dylan from Membership Services, who is wonderful and always takes such great care of us while we're here, helping with reservations, activities, and anything we need.
Between the amazing food, private events, beautiful property, and incredible service, we always have a memorable stay and look forward to coming back!
A special shoutout to Dylan from Membership Services, who is wonderful and always takes such great care of us while we're here, helping with reservations, activities, and anything we need.
Between the amazing food, private events, beautiful property, and incredible service, we always have a memorable stay and look forward to coming back!
We did the painting activity with drinks. It was very relaxing and fun to create our own little work of art to remember our vacation. Thanks the the team of Dani, Uriel, Dylan, and Maycon that made this relaxing, easy, and fun.
Great time painting w/ Dani and Dylan.
A well deserved 💎💎💎💎💎 hotel experience. So many friendly guests. And our amazing Butler team Dylan, who respond and attend to our every needs during our stay and make sure that we make the most of the Unico Events and happenings.
The hostess Jacquelin is a ray of sunshine. She just makes the day better with her warm and friendly greeting.
The hostess Jacquelin is a ray of sunshine. She just makes the day better with her warm and friendly greeting.
Excellent activity, very relaxing. Thanks to the team: Maycon, Dani, Dilan, and Uriel.
Scooby doo is the best and so cute I love him!! Pablo is the best server and Charles and Raydisson is the best butler!! The room was really good - 10/10
As always, Hard Rock Cafe Resort is the best place to spend time with family and friends. Many thanks to Cristóbal and Reymon for making our stay so easy. And I can't forget the great Scooby-Doo, who makes us feel so special and is so attentive to everyone. Thank you so much for everything.
The essential oils activity was so fun. Uri, Andrea, all of the helpers were fantastic. Thank you!!
Emma boss drinks
Danni
Andrea &
Miss Monse
Amazing,Uriel
Danni
Andrea &
Miss Monse
Amazing,Uriel
The activity was amazing!! Monse, Andrea, Dani, URI and Emma were fantastic! We looked forward to this class all week!
As always the staff here at Hard Rock Punta Cana are amazing!!! They will always take care of you and make sure that your vacation is the very best that it can be!!
The guys at the pool are hands down the best!!!! Scooby-Doo, Oscar, Yefferson (Speedy), and orquidia the supervisor!
We consider this place our home and we can’t wait to come back!!
The guys at the pool are hands down the best!!!! Scooby-Doo, Oscar, Yefferson (Speedy), and orquidia the supervisor!
We consider this place our home and we can’t wait to come back!!
The hotel beautiful, good food, very good mayordomos Roberto y Oscar very helpful.
Didn’t like the lagoon idea very much. We would have preferred more large pools.
Didn’t like the lagoon idea very much. We would have preferred more large pools.
Amazing time especially with scooby at the pool!!! Would recommend for sure!! Jesus as well!! The experience is amazing with beautiful views. I had a great week in DR, can’t wait to come back.
Scooby at the pool is the best. Very attentive and friendly! Always looking out for us.
Me and my family love visiting DR we always see Scooby by the legendary pool. We have Jesus and Jimmy as our butlers, also amazing. Good service and an overall great time!!!
I was here for 5 days and have to give a shout out to Scooby who made our experience at the sun pool a 10/10! He was always asking if we needed anything and would bring us whatever we needed! He works so hard to make sure we have everything we needed for a great day! Also want to shout out Pedro Jordany and Yeuris at the main pool and Jeiko at the sun pool who always had our chairs set up with towels ready to go and Jose at the sun pool who always made sure I had my Tito’s and would go and find a bottle for me if the bar didn’t have it! And the waitresses at the pool were amazing! Especially Yafresis! Thanks for a great experience!
First time at this resort, but i have been to several all inclusive & scooby do was by far the best concierge i’ve ever dealt with. He was non stop working to make all guests have a nice time. Pedro was decent with entertainment. Jeiko always set my chair up nice with towels. Charles our butler took care of all reservations and always checked in to make sure we had everything we needed. Jose at the sun pool bar was great. Mariluz , kenia , yafresis , nury were wonderful with pool service.
Anderson and Jose, the spectacular butlers, absolutely luxurious!!!! Scooby-Doo in the pool was simply incredible!! Such great service from the whole team, I'm so grateful for this amazing service, pure happiness from beginning to end. Thank you!! 100/100
The service from butlers Anderson and Jose was spectacular. At the Scooby Doo pool, the atmosphere was always cheerful and luxurious, making us feel right at home. I couldn't have received better service—100/100.
I'm so grateful for this wonderful team; highly recommended! Excellent food, drinks, and service!
I'm so grateful for this wonderful team; highly recommended! Excellent food, drinks, and service!
Overall, a great stay. The best part was the experience at the Sun pool, where our friend Scooby-Doo greeted us with a huge smile, demonstrating his excellent attitude and friendliness. The food was spectacular; our favorite restaurants were Toro and Ciao, although Market also welcomed us several times with its great service.
My family and I had a wonderful experience at the Punta Cana Resort in Chile. Just a suggestion: add sugar-free sweets for diabetics. Our experience at the Sun Scoby pool was incredibly friendly, courteous, and attentive. They were always available to help us, and we hope to see them again on our next visit.
Great experience! We really enjoyed the Sun pool, the service from the staff was excellent, especially Scooby Doo, who was always attentive. The Ciao and Toro restaurants were our favorites, and our butlers Charles and Reydison were also very attentive. We'll be back next year!
A great time spent with family. Wonderful -and courteous service from Scooby Doo, Jumaji, Yelferson, & Randy in Legendary area.
Jimmy Sabino, Jesus LeBron and Scooby doo really always makes our trips back here to hard rock punta cana so easy and fun as it is my 4x! Ready to help in anyway they can:) this entire team makes a pleasant vacation.
Scooby, Jimmy and Jesus are the best! They go above and beyond and are genuinely concerned about your experience. This is our 4th trip with them assisting us at the pool and all around the resort, they definitely add to the great experience we have every trip!
The service and atmosphere is so nice. Poolside service is quick and efficient, they are incredibly helpful. “Scooby Doo” is very helpful and timely, super friendly and keeps the vibes up. Jimmy and Jesus have been great butlers, very attentive and great help in reservations and any help around the resort. 100% would recommend coming here and being part of the club. 10/10 experience
Poolside service is always so wonderful. "Scooby doo" is so attentive and positive. Service is quick and vibes are high. Jimmy and Jesus have been our butlers twice now and have never disappointed. They are such wonderful people and always make our experiences so smooth and stress less! I love our vacations because of them. Highly recommend!!
Butlers where very professional and always on top of what we needed during our vacation.
Wonderful, my cream vacation with my family at the
Best resort in Punta Cana Hard Rock
As always, we've arrived
Several years making memories with my family
This resort thanks to everyone who made us feel at home
My butler
Charles, the best, always at your service. And how could I forget
The Scooby pool boys always bringing a smile to my face, my Oscar at Ella, always so kind, Jose at the bar, even though he's busy, always helps you, and the guys, my Marty Lu, Jose, Robertito Jafreaii, Kenia Jaime, who always served us with such great service. I love you all, Fausto, who at the end of the day always greeted us with such an excited attitude, and at night our bartender, Inocencia, and Scarlete. The best, and our friends at El Toro, Jean Carlos, Bobadilla, Robert, and Carina, always making our nights so special. Thank you all so much, I apologize if I forgot anyone. See you soon on my next vacation!!!!
Best resort in Punta Cana Hard Rock
As always, we've arrived
Several years making memories with my family
This resort thanks to everyone who made us feel at home
My butler
Charles, the best, always at your service. And how could I forget
The Scooby pool boys always bringing a smile to my face, my Oscar at Ella, always so kind, Jose at the bar, even though he's busy, always helps you, and the guys, my Marty Lu, Jose, Robertito Jafreaii, Kenia Jaime, who always served us with such great service. I love you all, Fausto, who at the end of the day always greeted us with such an excited attitude, and at night our bartender, Inocencia, and Scarlete. The best, and our friends at El Toro, Jean Carlos, Bobadilla, Robert, and Carina, always making our nights so special. Thank you all so much, I apologize if I forgot anyone. See you soon on my next vacation!!!!
I really liked the place. The people are very friendly. 10 out of 10. The Scooby-Doo pool attendant and the butler, Charle, were super friendly the whole time. The food was always delicious. The rooms were huge and comfortable, and the room service was top-notch.
This is our second time staying at this hotel, and it truly feels like coming home.
Everyone provides exceptional service that's evident in every detail.
A huge thank you to Scooby, Oscar, José, Roberto, and Fausto. We feel like family with them; they always treat us incredibly well, with such positive energy, warmth, and a hospitality that is so appreciated.
We also want to mention our butler, Charles, who is excellent. He's always attentive to everything, super professional, and does everything possible to make our stay perfect.
And the service on the beach is top-notch, especially the towels and drinks. Everything is always fresh, well-organized, and served with a great attitude. A special shoutout to José and "La Fresita," who serves our drinks and always does so with a smile and great vibes.
We're already counting down the days until we can come back!
Everyone provides exceptional service that's evident in every detail.
A huge thank you to Scooby, Oscar, José, Roberto, and Fausto. We feel like family with them; they always treat us incredibly well, with such positive energy, warmth, and a hospitality that is so appreciated.
We also want to mention our butler, Charles, who is excellent. He's always attentive to everything, super professional, and does everything possible to make our stay perfect.
And the service on the beach is top-notch, especially the towels and drinks. Everything is always fresh, well-organized, and served with a great attitude. A special shoutout to José and "La Fresita," who serves our drinks and always does so with a smile and great vibes.
We're already counting down the days until we can come back!
Great experience with Scobby, the guy from Pen at the Hard Rock. The service was top-notch; everyone was super helpful and made sure the experience was first-rate.
I'll be back soon!
Special thanks to:
Butler Charle
Pool staff, especially Jose, Roberto, Jaime, Oscar, and Fresita
🏝️⛱️
I'll be back soon!
Special thanks to:
Butler Charle
Pool staff, especially Jose, Roberto, Jaime, Oscar, and Fresita
🏝️⛱️
My son and I had a blast this week. I especially loved our butlers Dorian and David! They went above and beyond to make sure our vacation was enjoyable!
My family spent the week with Dorian and David as our butlers for the week! Both were amazing and very accommodating. Any request we had they made it possible. One of them would be on days and the other on nights. Every request we made was so easy because there work side by side. Both were great with our kids. They made all our dining reservations and spa appointments. I wanted a facial on my last full day but didn’t want to miss out sun time! Darwin went right to work and booked it for me and made a morning apt like I requested. David was always there and we would do family pictures for us!!!
Ava is an amazing resort. Their food is to die for! So many options. Lots of family activists like an escape room, life cream shop, kids club and so much more.
Thank you Ava for all the memories! And most importantly, thank you David and Dorian!
Ava is an amazing resort. Their food is to die for! So many options. Lots of family activists like an escape room, life cream shop, kids club and so much more.
Thank you Ava for all the memories! And most importantly, thank you David and Dorian!
Holiday
Scooby, OG, and Mariel are the real deal! They make the vacation experience 5-star! Kids loves the guacamole 🥑 making class! Thanks again, we will be back 🤩
Scooby, OG, and Mariel are the real deal! They make the vacation experience 5-star! Kids loves the guacamole 🥑 making class! Thanks again, we will be back 🤩
⭐⭐⭐⭐⭐ Amazing Experience at Hard Rock Punta Cana!
We had an absolutely amazing stay at the Hard Rock Resort in Punta Cana! From beginning to end, the service was incredible, and the staff truly went above and beyond to make our vacation special.
A HUGE shout-out to Scooby Doo, our pool concierge! He was fantastic and made our days by the pool so much fun. He was attentive, friendly, energetic, and always made sure we were taken care of. He definitely added something extra to our vacation!
We also cannot say enough wonderful things about our butlers, Mariel and Ogalis (OG). They were absolutely phenomenal! They were always available, incredibly helpful, and made sure every detail of our stay was handled. Whether we needed reservations, had a question, or needed help with anything at all, Mariel and OG were there for us. Their kindness and attention to detail made us feel truly spoiled!
The resort itself was beautiful, with so much to see and do, but it was the outstanding staff who made our experience unforgettable. Scooby Doo, Mariel, and OG are truly an asset to Hard Rock Punta Cana!
We made so many wonderful memories and would absolutely recommend Hard Rock Punta Cana to anyone looking for a fun, relaxing, and memorable vacation. We can’t wait to come back!!!
We had an absolutely amazing stay at the Hard Rock Resort in Punta Cana! From beginning to end, the service was incredible, and the staff truly went above and beyond to make our vacation special.
A HUGE shout-out to Scooby Doo, our pool concierge! He was fantastic and made our days by the pool so much fun. He was attentive, friendly, energetic, and always made sure we were taken care of. He definitely added something extra to our vacation!
We also cannot say enough wonderful things about our butlers, Mariel and Ogalis (OG). They were absolutely phenomenal! They were always available, incredibly helpful, and made sure every detail of our stay was handled. Whether we needed reservations, had a question, or needed help with anything at all, Mariel and OG were there for us. Their kindness and attention to detail made us feel truly spoiled!
The resort itself was beautiful, with so much to see and do, but it was the outstanding staff who made our experience unforgettable. Scooby Doo, Mariel, and OG are truly an asset to Hard Rock Punta Cana!
We made so many wonderful memories and would absolutely recommend Hard Rock Punta Cana to anyone looking for a fun, relaxing, and memorable vacation. We can’t wait to come back!!!
⭐⭐⭐⭐⭐ Amazing Experience at Hard Rock Punta Cana!
We had an absolutely amazing stay at the Hard Rock Resort in Punta Cana! From beginning to end, the service was incredible, and the staff truly went above and beyond to make our vacation special.
A HUGE shout-out to Scooby Doo, our pool concierge! He was fantastic and made our days by the pool so much fun. He was attentive, friendly, energetic, and always made sure we were taken care of. He definitely added something extra to our vacation!
We also cannot say enough wonderful things about our butlers, Mariel and Ogalis (OG). They were absolutely phenomenal! They were always available, incredibly helpful, and made sure every detail of our stay was handled. Whether we needed reservations, had a question, or needed help with anything at all, Mariel and OG were there for us. Their kindness and attention to detail made us feel truly spoiled!
The resort itself was beautiful, with so much to see and do, but it was the outstanding staff who made our experience unforgettable. Scooby Doo, Mariel, and OG are truly an asset to Hard Rock Punta Cana!
We made so many wonderful memories and would absolutely recommend Hard Rock Punta Cana to anyone looking for a fun, relaxing, and memorable vacation. We can’t wait to come back!
5 stars all the way! ⭐⭐⭐⭐⭐
We had an absolutely amazing stay at the Hard Rock Resort in Punta Cana! From beginning to end, the service was incredible, and the staff truly went above and beyond to make our vacation special.
A HUGE shout-out to Scooby Doo, our pool concierge! He was fantastic and made our days by the pool so much fun. He was attentive, friendly, energetic, and always made sure we were taken care of. He definitely added something extra to our vacation!
We also cannot say enough wonderful things about our butlers, Mariel and Ogalis (OG). They were absolutely phenomenal! They were always available, incredibly helpful, and made sure every detail of our stay was handled. Whether we needed reservations, had a question, or needed help with anything at all, Mariel and OG were there for us. Their kindness and attention to detail made us feel truly spoiled!
The resort itself was beautiful, with so much to see and do, but it was the outstanding staff who made our experience unforgettable. Scooby Doo, Mariel, and OG are truly an asset to Hard Rock Punta Cana!
We made so many wonderful memories and would absolutely recommend Hard Rock Punta Cana to anyone looking for a fun, relaxing, and memorable vacation. We can’t wait to come back!
5 stars all the way! ⭐⭐⭐⭐⭐
Scooby, the manager at the Sun pool, was amazing! He ensured our seats were saved daily, checked on my family throughout the day, and made sure we had everything we needed for a fun-filled day! The butlers, OG and Marel, made sure to check in with us frequently, ensured our are reservations were made, and assisted with any needs throughout the trip.
Scooby doo.The greatest guy at the resort. Service was great. He takes care of everyone at the pool. Can’t say enough good things about him. OG and Mariel were our butlers for the second time. I wouldn’t go with anyone else. They took great care of us.
I had an amazing week. Jose and Anderson were amazing they helped us with all our needs and were super helpful with all our questions. Would recommend them for future vacations.
Our family of eight had an incredible stay at Hard Rock Punta Cana! From the beautiful resort and great restaurants to the entertainment and outstanding service, everything exceeded our expectations. The highlight of our trip was our amazing butlers, Jose and Anderson. They took exceptional care of all eight of us, always staying one step ahead and making every day effortless and special. Their professionalism, kindness, and attention to detail truly made our family vacation unforgettable. If you’re lucky enough to have Jose and Anderson as your butlers, you’re in the best hands. We can’t wait to return!
Jose and Anderson were fantastic. They were very nice and got us whatever we needed! Would definitely come back
Scooby doo, Samuel, and Henry were all very helpful and made us all feel very welcome.
Hi, it's my first time in Punta Cana and we had a fantastic time as a family. Excellent attention and service from the entertainers and butlers, especially Scooby and Mariel. A great variety of food to suit all tastes, we'll definitely be back soon! 🙌🏼
We had an amazing stay at the Hard Rock Punta Cana. Scooby Doo and Kenya at the members pool were the very BEST! We always had fresh towels, full drinks, clean facilities and delicious food. Jean Carlos and Jose were our butlers and we couldn't ask for a more accommodating individuals to guide us from start to finish. We also highly recommend going to Ciao and having a specialty cocktail made by Fleuri. At Zen, you need to ask for Bermy- he was so engaging and the best hibachi chef we've ever had. These staff members went above and beyond to not only ensure that our every desire was fulfilled, but they also had such great energy. They made sure we had the time of our lives. When you arrive, they say welcome home family, and that's because they truly treat you like family. Thank you to these staff members for making our vacation so memorable. We appreciated you more than I can express!
As always, a great time & great service! At the member pool, they are very attentive. Scooby, Kenia, Jeffrey, and Yohan are the best! And for butler service, Elvido & Rafaele took care of business. At Los Gallos ristorante, Juana is very personable. THE BEST!
We had such a wonderful time on our vacation! Scooby at the members pool was the star of the show! He was so helpful and made us feel welcome everyday!!! Would come back tomorrow if I could! Kenia at the member pool is amazing too!!!! My son celebrated his birthday and she was so wonderful and sang to him!!! Out butlers were wonderful as well, Elvido and Rafael!!
Scooby Do is amazing!!! We love seeing him at the member pool every day!! We can’t wait to come back. Elvido and Rafael are excellent butlers they work very hard to keep everyone happy. Juana at los gallos is the friendliest bartender at the Hard Rock
Scooby Do is the best at the memeber pool!! He always makes are time away from home special. Can’t wait to come back
My husband and I have had a great time at Ava. We were here for eight days and each day contained some new experiences which were provided by our butlers, Dorian and David C. We rose early every morning, had breakfast and then went to the pool area. As we headed to the pool area, we found they had already reserved our places at the pool of our choice. Every day we received a program of the upcoming days activities so we could pick and choose which activities we wanted to participate in. Each day we also received the place and time of dinner. These butlers literally went above and beyond to make sure we had the best experiences possible!
We appreciate the kindness and attention of our butlers, Dorian and David. They helped us stay on top of our daily activities. They gave us recommendations for several restaurants. We enjoyed a relaxing massage. They made my birthday special, making me feel unique. We leave feeling refreshed and ready to return to our daily lives on our little island of Puerto Rico.
My family just returned from Hard Rock Punta Cana where we had a group of 16 people. Our Butlers, Elvido and Raphael were key to making this trip easy, fun and successful for all of us! From making dinner reservations for our large group every night and getting us great chairs for lounging at the beach or pool every day! They went above and beyond and were so kind and helpful whenever we needed something or had questions! It was a great vacation!
Raphael and Elvido did a great job taking care of our group of 16 during our stay. Thanks!
Great family vacation with Great service!!! The staff went above and beyond every day. Our butlers Dorian and David are the best!!! Made us feel like we were at home! Can’t wait to get back.
⭐⭐⭐⭐⭐We had an amazing stay at Unico Puerto Vallarta! From the moment we arrived, the staff made us feel welcome and went above and beyond to ensure we had a great vacation. The resort is beautiful, modern, and impeccably clean, with breathtaking ocean views everywhere you look.The food exceeded our expectations every restaurant we tried was delicious, with fresh ingredients and excellent service. The pools were relaxing, the drinks were fantastic, and there were always plenty of chairs available to enjoy the sunshine.What really made this trip special was the attention to detail and genuine hospitality from every team member. They truly care about creating an unforgettable experience for their guests.If you’re looking for a luxurious, relaxing getaway with incredible service, outstanding food, and a beautiful beachfront setting, I highly recommend Unico Puerto Vallarta. We can’t wait to come back!
Be careful when booking with Legendary at the airport, especially with Mr. Melvin; they offered us a dolphin excursion and we paid for it thinking it was already booked, only to discover we didn't actually have a reservation—not to mention they don't tell you that you have to sit through a sales pitch. It was a complete waste of time.
We had an amazing time at the new UNICO and a big part of our pleasant time there was our local host, Eduardo. He ensured that we were comfortable throughout, helped to make spa reservations, kept us informed of each days activities and more!
Great experience and beautiful stay. The pools are perfect, so relaxing, with all different activities. Food was excellent, the Japanese restaurant was our favorite. The location is in a convenient spot for near by excursions. Our butlers, Alexander and Alejandro were incredible and so kind. They made our honeymoon experience a one to remember!
I strongly recommend that American travelers avoid the Hard Rock Hotel & Casino Punta Cana. We did not arrive expecting a true five-star luxury experience. We knew this was a massive, crowded all-inclusive resort and understood what we were getting into. Even with realistic expectations, we were extremely disappointed.The problems started immediately. Check-in took close to an hour and was confusing and disorganized.We paid to upgrade our room, which was supposed to include a more dedicated concierge experience. That did not happen. Our “upgraded” room turned out to be the exact same room type, in the exact same building, as another family traveling with us who did not pay for an upgrade. Same room, same location, but we paid extra.The concierge service was just as disappointing. I tipped our assigned concierge $50 when we first met him. During the entire stay, I contacted him one time for help getting the fold-out beds made. He was no help, and I ended up handling it myself. Other than that interaction, we never heard from him again after the first day. For something that was supposed to be part of an upgraded experience, it was a complete waste of money.One of the most frustrating parts of the resort is the constant pressure to attend timeshare sales presentations. People repeatedly approach you and try to get you into meetings and sales pitches, often without being straightforward about what they are actually asking you to attend. Even after clearly saying no, the pressure continues. You should not have to spend your vacation constantly trying to figure out whether someone is actually helping you or simply trying to get you into another sales pitch.The condition of the resort was also unacceptable. Toilets throughout the property were frequently clogged or out of service. Our room would not cool below approximately 80 degrees, and when we complained, we were actually told that 80 degrees was “normal.” An electrical outlet in our room also exploded and sent sparks flying. The property as a whole feels worn down and poorly maintained.The worst experience came at checkout. I disagreed with the hotel’s assessment of our charges, and the response felt more like a threat than an attempt to resolve a legitimate disagreement with a guest. I was told that I could not leave the hotel until I agreed with their position. Staff then refused to cut off our wristbands and told me that if we left the property wearing them, my credit card would be charged $75 per day, per person. The message was clear: agree with us or face additional charges. It was intimidating, completely inappropriate, and unlike anything I have experienced at a hotel.Overall, the resort is extremely difficult to navigate, both physically and in terms of figuring out who is actually there to help you versus who is trying to sell you something. Too many parts of the experience felt confusing, misleading, or focused on getting more money out of guests.We went into this trip with realistic expectations and were still shocked by how poor the overall experience was. Between the disorganized check-in, poor service, questionable room upgrade, useless concierge, nonstop timeshare pressure, lack of maintenance, electrical safety issue, 80-degree room, and the threatening way the checkout dispute was handled, we would never return.American travelers considering Punta Cana should look elsewhere.
Beautiful hotel and resort. The rooftop pool so lovely, great service and pretty delicious breakfasts, the Mexican restaurant was awesome too. The beach was a nice walk morning or evening and our room was very spacious, comfortable and clean.
Very good food
Wonderful people
Super cheerful service from the employee Scooby Doo
Friendly, playful, helpful, simply a wonderful person
Rafael the butler is a very attentive companion
Wonderful people
Super cheerful service from the employee Scooby Doo
Friendly, playful, helpful, simply a wonderful person
Rafael the butler is a very attentive companion
Very good food
Wonderful people
Super cheerful service from the employee Scooby Doo
Friendly, playful, helpful, simply a wonderful person
Rafael the butler is a very attentive companion
Wonderful people
Super cheerful service from the employee Scooby Doo
Friendly, playful, helpful, simply a wonderful person
Rafael the butler is a very attentive companion
We had an amazing stay at the Hard Rock! As Legendary members, we were treated so well from start to finish. A huge shoutout to Scooby Doo, the pool concierge—he was absolutely hilarious, incredibly attentive, and always made us laugh. He went above and beyond to make sure we had everything we needed, and seeing him every day made the pool experience even more enjoyable.
The entire pool staff was fantastic. Everyone was friendly, welcoming, and always quick to help. The service at both the pool and the beach was outstanding, and the food was consistently delicious no matter where we ordered. Every day was relaxing because the staff worked so hard to make sure guests had everything they needed.
We also have to give a special thank you to Anderson and Jose, our butlers. They were incredible throughout our stay, always checking in on us, helping with reservations and anything else we needed, and making sure everything was perfect. Their kindness, professionalism, and attention to detail made our vacation completely stress-free.
Overall, we loved every part of our stay. Between the amazing staff, great food, beautiful beach, and excellent service, this was an unforgettable vacation. We can’t wait to come back!
The entire pool staff was fantastic. Everyone was friendly, welcoming, and always quick to help. The service at both the pool and the beach was outstanding, and the food was consistently delicious no matter where we ordered. Every day was relaxing because the staff worked so hard to make sure guests had everything they needed.
We also have to give a special thank you to Anderson and Jose, our butlers. They were incredible throughout our stay, always checking in on us, helping with reservations and anything else we needed, and making sure everything was perfect. Their kindness, professionalism, and attention to detail made our vacation completely stress-free.
Overall, we loved every part of our stay. Between the amazing staff, great food, beautiful beach, and excellent service, this was an unforgettable vacation. We can’t wait to come back!
Scooby Doo has been a blessing on our trip! Excellent people skills and customer service. He has been a great part of our experience. Our butlers Jose Lugo and Anderson. Made sure we had a great smooth experience: the best perk of being a member has been coming to the members pool and Scooby doo’s service. We have come The last four years and he never disappoints
Scooby-Doo, Jose lugo and Anderson were amazing at assisting us with whatever we needed. They were always checking up on us to make sure we were doing good. Great energy all around!! Can’t wait to come back here again!
Gio and Eliseo are two of the most talented and versatile people at the resort. From water aerobics to painting, they do it ALL! Even if you have a hard time keeping up, they’re fun to watch.
Best part of our stay at the Los Cabos Hard Rock was the friendliness and service of the staff. In particular, our two butlers Edson Solano and Chetan Phondekar were superior in taking care of our needs. They made dinner reservations, arranged transportation, reserved a cabana and pool lounge chairs and provided other services for our group of five. They even managed a move to a different suite when non-working elevators in our area proved to be a problem. Always 5-star service with a smile.
I give 5 star review to this hotel, I had a great experience, rooms are near and clean,
Santos best man at pool,we never forget your best service, he can take care of everything, my husband celebrating his birthday as chairman they did their best specially Letty an Oscar thanks to them as a good team. After 3rd day everything became better and better. We stayed for one week, we will leave tomorrow. But appreciate celebrating my husband birthday the way he deserved as chairman. Alma the chef for chairman dinner was awesome, also Daniel chef at Zen restaurant 😋.
Our experience with Eduardo was absolutely outstanding. He was consistently professional, warm, and proactive—checking on us daily and ensuring all our reservations were taken care of with ease. He genuinely cared about every detail and made us feel valued throughout our stay. The entire hotel staff mirrored that attentiveness—cleaning our room, which we left in a bit of a state, to immaculate perfection. The food was top-notch, and room service was equally impressive. Thanks to Eduardo and the team, it felt like every day was a new level of comfort and care. A 10-star stay, without a doubt!
My experience with Legendary Vacation Club has been one of the most stressful consumer experiences I’ve ever had.
I signed up while on vacation after being subjected to a high-pressure sales presentation. After thinking it over, I decided the membership was not right for me and submitted my cancellation request within the cancellation period, following the instructions I was given. Despite doing that, my cancellation was later denied.
What followed was months of stress. I had to dispute charges with my bank, provide documentation, send multiple emails, and fight to stop additional payments from being taken from my account. Instead of resolving the issue fairly, I felt like I had to constantly prove that I had done everything correctly.
No one should have to spend months dealing with billing disputes after trying to cancel a vacation club. A vacation is supposed to create happy memories, not financial anxiety and endless frustration.
My advice is simple: do not sign anything during a vacation because of sales pressure. Read every page of the contract carefully, understand your cancellation rights, and keep copies of every email and document you send.
Based on my personal experience, I cannot recommend Legendary Vacation Club. I found the customer service disappointing, the cancellation process extremely frustrating, and the entire experience emotionally and financially exhausting. I would never do business with this company again.
I signed up while on vacation after being subjected to a high-pressure sales presentation. After thinking it over, I decided the membership was not right for me and submitted my cancellation request within the cancellation period, following the instructions I was given. Despite doing that, my cancellation was later denied.
What followed was months of stress. I had to dispute charges with my bank, provide documentation, send multiple emails, and fight to stop additional payments from being taken from my account. Instead of resolving the issue fairly, I felt like I had to constantly prove that I had done everything correctly.
No one should have to spend months dealing with billing disputes after trying to cancel a vacation club. A vacation is supposed to create happy memories, not financial anxiety and endless frustration.
My advice is simple: do not sign anything during a vacation because of sales pressure. Read every page of the contract carefully, understand your cancellation rights, and keep copies of every email and document you send.
Based on my personal experience, I cannot recommend Legendary Vacation Club. I found the customer service disappointing, the cancellation process extremely frustrating, and the entire experience emotionally and financially exhausting. I would never do business with this company again.
Eduardo from the entertainment staff helped me a lot with the water activities
Hotel is very nice, food was really good and shows were amazing. Customer service and professionalism was trash!... We had a few good employees that went above and beyond, Damian our Butler, Fernando our shuttle drive/bell boy and Martin with On tour. Bartenders Johnathon, Eduardo and Ricardo. But a few horrible employees that need to be retrained ALDO (Vacation makers) and JOHN(bell boy). never in over 20 years of being a Hall of fame member had such bad service never will go back to AVA by far we love HARD ROCK and Palaces and will never upgrade again a step away from being chairman! Customer service at this hotel is trash!
Eduardo from the entertainment staff was helping a lot.
Eduardo from the entertainment team is very helpful.
Our stay wouldn't have been so enjoyable without the help of Ramón (member services), Yusmary with her friendliness and professionalism, and Elvin at the beach club! ✨
100/10 for the HOF beach club crew—Jhon, Hector, Yohan, Argenis, and Lorena—always attentive and very kind—they made our afternoons so much fun and enjoyable 🌴
100/10 for the HOF beach club crew—Jhon, Hector, Yohan, Argenis, and Lorena—always attentive and very kind—they made our afternoons so much fun and enjoyable 🌴
They treat you wonderfully! Excellent place to relax and enjoy everything it includes.
The gym is great!
The burger is delicious!
The oil workshop is lovely!
Everything is very up-to-date!
The gym is great!
The burger is delicious!
The oil workshop is lovely!
Everything is very up-to-date!
The oil workshop was exquisite 💜, a lovely and aromatic experience 🙂
This was our first visit to DR. The beach and water at the Hard Rock are beautiful and nice to swim in. The staff is very friendly and helpful throughout your visit from arrival to departure. The food and drinks were good. The rooms and buildings are somewhat dated and need a facelift. You will get plenty of walking in because resort is very spread out. There are shuttles and shuttle stops all through out the resort. We only stayed on resort and did not do any excursions.
This is awesome and fun!!!
We had a cabana for 3 days and Sergio and Raphael took great care of us. We love these guys!!! For sure will be back because of them
What an absolute amazing experience! We have now been to the Hard Rock in Cabo three times, and I have to say this last experience topped them all! Everyone was so friendly and attentive to my family and I. We had Mar as our personal concierge and she checked in on us every day of our stay, gave us a schedule of all the activities, and ensured all of our needs were met in a timely manner. She even put a small scavenger hunt together for my daughters and made their experience so memorable! In addition to Mar outdoing herself, Vero at the bar was so sweet to my girls! Always with a warm welcome and amazing attitude! The employees at the sushi bar were top tier!!! We had sushi every night of our stay because of them! Being back for the third time felt like we were at our home away from home, and the Hard Rock staff definitely made us feel that way! We are already looking forward to our next visit! Can't wait to be back with my little family!
UNICO is an amazing all inclusive resort. The service is fabulous, the rooms are well appointed and the pool will melt away all your stress. I’d like to give special kudos to Laura Flores, our local host who went above and beyond to ensure we were aware of everything the resort had to offer, helped with restaurant booking, and answered any questions we had.I really enjoyed how private the resort felt while also tucked into the natural wildlife. Seeing lizards and other animals wondering around the trees was an added treat. I look forward to our next trip.
Mario Cornejo was an amazing host and was extremely helpful in everything we needed. He went above and beyond for me and my wife to accommodate any of our needs including allergy restrictions. He helped make our stay amazing!
This summer, we had an amazing time in Los Cabos San Lucas, staying at the Hard Rock Hotel for two weeks. I’d love to share our experience with you. The service at the restaurants was fantastic—the people and food were top-notch. The staff were always so helpful, checking in to make sure everything was going smoothly. I especially recommend the Legendary service, especially at the pool. Look for Bon; he’s wonderful, friendly, enthusiastic, and always positive. He makes you feel valued and makes your visit special by joining the pool and enjoying the beautiful views. A huge thank you to our butlers, Lety Marlin, Edson Solano, and Chettan. They worked as a team, caring for us, checking in, and giving us the best options for our days. Lety Marlin is especially great with kids; my kids adore her. She’s a wonderful host and has experience entertaining them with games and surprises. You want people like that around you and your family to create wonderful memories, and I’m sure you’ll want to return to this place again. If you’re looking for good butlers, consider this team. You’ll never forget your vacation! We hope to see you again soon!The Zapien Family (Rafael, Fabiola, Kelly, and Kevin)
Traveling with family from different countries is always special, especially when it's a long-awaited reunion. Unfortunately, several preventable issues took away from what should have been a memorable vacation. My intention is not to criticize for the sake of criticizing, but to provide honest, constructive feedback while also recognizing the employees who truly made a difference.Airport Transportation:Before we even arrived, we encountered issues with airport transportation. Although transportation was included with our reservation, I was only able to request it eight days before arrival because of a death in our family. The resort's policy requires a 15-day notice, and unfortunately there was no flexibility or empathy shown despite the circumstances.I spent more than four hours on the phone on Father's Day, was disconnected three times, and repeatedly had to explain the situation. The only solution offered was a 10% discount, which still would have cost my family of 16 nearly $500. I eventually booked transportation through another company that was professional, affordable, and communicated with us every step of the way.Check-In ExperienceMonths before arrival, I requested that our five rooms be located close together since this was our family's first reunion and we had an elderly family member with limited mobility.At check-in, I was assured that all five rooms were in the same building. Unfortunately, that information was incorrect. Our rooms ended up being spread across different buildings, leaving family members constantly walking back and forth throughout the resort. It was disappointing because this request had been made months in advance and should have been planned accordingly. It was stated we would all be in the same building.First impressions matter, and I believe the front desk has an opportunity to provide a warmer welcome while ensuring information given to guests is accurate. But unfortunately failed to do so.Communication and Guest Services:Throughout our stay I noticed inconsistent communication. I received three different answers regarding the gym opening hours, while the gym attendant confirmed it has always opened at 6:00 a.m. I wish I remembered his name because he was one of the friendliest and most professional employees we met.Another surprise was discovering the front desk didn't have simple first-aid supplies. After injuring my foot, they had no bandages, tape, scissors, or even tissues available. Thankfully, the Rock Shop staff immediately helped without hesitation.Delayed Response from Management:One of our rooms had a sofa bed with a strong odor that wasn't resolved until more than a day later.More concerning was how long it took to speak with a manager. It took over 52 hours before someone met with me, despite multiple concerns being raised. During that time it felt like our concerns were simply being passed from one employee to another.Initially, compensation offered was two bowling games, which honestly didn't reflect the amount of time and frustration involved. Fortunately, Pedrito (Star Mgmt Person) became involved. He genuinely cared, checked in with us every day, helped coordinate restaurant reservations, arranged a birthday celebration for my father-in-law, and made sure the children could enjoy activities. He turned the final days of our trip into a much better experience. He is a tremendous asset to this resort and deserves recognition.Dining:One helpful tip for future guests: restaurants become extremely busy after about 6:30 p.m., so arriving earlier or making reservations is highly recommended.Overall, we enjoyed the food.The only exception was Ipanema. The food was excellent, but the restaurant desperately needs better ventilation. It became so hot inside that it made enjoying dinner uncomfortable. No A/C in the room and if there was well I tell you it not functioning at all. Many guests expressed their concern about this restaurant. Los Gallos also needs improvement. While the staff was pleasant, service was extremely slow and several requests were forgotten. At one point a glass shattered near children. No employee immediately cleaned it, so after waiting several minutes I cleaned the broken glass myself to make sure no one stepped on it. Nearly an hour later someone finally arrived with a broom. Situations involving guest safety should always receive immediate attention.Rooms and Maintenance:While I understand rooms must be turned over quickly, I believe every room should receive a thorough inspection before guests arrive.My room was acceptable, although I noticed mold around portions of the shower. Other family members experienced additional maintenance concerns, including unpleasant odors and other issues that could have been identified during routine inspections.Many of these items are relatively small individually, but together they impact the overall guest experience.Entertainment: The entertainment team was friendly, but I believe the overall program could be improved.Hard Rock has always been associated with legendary music and classic rock culture. Shows like Michael Jackson, Queen, and The Beatles consistently attracted large audiences during our stay. Performances centered around more contemporary artists generated noticeably less interest, even from my own children.Looking at the entertainment programs at other Hard Rock resorts may provide ideas that better capture the energy and identity guests expect from the Hard Rock brand.I truly believe this resort has tremendous potential. Most employees outside of the front desk were friendly, hardworking, and genuinely wanted guests to enjoy themselves.My biggest concern is the lack of urgency, communication, and empathy when issues arise. Guests shouldn't spend two days trying to speak with management while on vacation. Problems should be acknowledged quickly, even if a complete solution takes more time.As someone with experience in hospitality, I know managing a large resort is not easy. That is exactly why leadership, communication, and guest recovery are so important.Would I return? At this moment, I'm honestly unsure. I would like to see improvements and continue reading positive guest experiences before making that decision if guests are truly honest within themselves to state it.Finally, if someone from senior management would like to discuss this experience, I would genuinely welcome the opportunity. Throughout my stay, it seemed nearly impossible to speak directly with upper management, and I believe that in situations like this, guests appreciate hearing from a leader who is empowered to listen, show empathy, and make meaningful improvements. Instead of responding this thread reach out and maybe make my future stay a bit more welcoming, but since you receive hundred of guests a day I doubt one would make a difference for the hotel itself anyways. At least I have been honest and neutral with my review.My hope is that this review is received in the constructive spirit in which it is intended. This resort has many wonderful qualities, and with stronger communication, faster response times, and a more guest-centered approach, it has every opportunity to become an outstanding destination. I would of loved to leave with a better memory but I typed what I needed to do and well if any comments please feel free. Also if needed to do an excursion at a fantastic price and taxi DM me as I found someone outside of the hotel (Obviously) trustworthy and always communicative throughout my vacation.
Travel Dates: June 23-30, 2026. A husband and wife in our early 70s.My apologies in advance for the long review but I’ve always enjoyed reading long reviews by others. Here goes…General:This was our ninth visit since 2019. Overall, our experience was excellent. It rained one night for about half an hour but, other than that, the entire week was sunny and hot! Kinda like the tropics. Airport-Arrival:Arrived at Cancun Terminal 4. Immigration was not crowded, so it only took about 5 minutes through the e-reader line. (Keep the receipt you get!!) Waiting for luggage took about 20 minutes. Got randomly pulled over by Customs and they did a cursory inspection of our bags. After that, smooth sailing.UNICO Check In:The hotel provides a shuttle but since 2021 we preferred to use a private shuttle. The past few trips we used Kalido Travel and it was reasonably priced for round trip in a private van. They were right there at the airport upon arrival and were right on time to pick us up at the resort upon departure. Totally great experience and we will use them again. It took about an hour and 15 minutes. This varies depending on traffic. Use the restroom before you leave the airport!Arrival and check-in went really smooth. Our host’s name (Mendoza) was provided and we were all checked in. We were then shown to our room. Room Accommodations:Room number was 6408 (Building 6, 4th floor, room 08). Great view!.The room was spacious and immaculate. Fridge was well-stocked, bed and pillows were perfect, balcony had a great view of the pool area and ocean, plenty of closet and drawer space, Wi-Fi was good but very sporadic this trip, plenty of bathroom amenities, shampoo, conditioner, toothpaste, hair dryer, plenty of towels (sometimes) provided by housekeeping service every morning but no turn-down service in evening this time, slippers and robes, safe, ironing board, etc. A scale was provided…but unused! Buildings and Grounds:Like the room, the grounds were beautiful and immaculate. The beach had the standard sargassum and they did their best to keep it clear. Like shoveling in a snowstorm. We preferred the pools anyway and spent our entire week there. Staff:ALL the staff members were extremely friendly. Some remembered us from previous trips and that made us feel extra special! Apparently, they have extremely great memories! Some outstanding Superstars were:Alejandro Mendoza---Our Host. He visited us every day to verify our restaurant reservations and to see if we needed anything. He was able to get us into the Mixology event which was quite entertaining! Much appreciated! And thank you for decorating the room for the anniversary celebration!! We will definitely ask for him next time. Gracias por todo, amigo!Rudi, Manuel, Antonio and Josh--- Luggage Service. On time, very friendly and very helpful. Thank you!Raymundo---Primary Escondida Pool Server. Very friendly and kept our Yeti glasses full. Tito’s and tonic; Modelo con hielo. Don’t forget your sunscreen, amigo!Diego and Christopher---Escondida Pool Concierges. Thank you for the towels and chair set up!!Marlene---Legendary Membership Customer Service. Extremely pleasant and fun to talk with. This was our fifth year to meet up with her and we were glad to catch up.Jaz and Raja---Legendary Membership Customer Service. Thank you for all of your assistance and information! And Raja, thanks for playing my song on the sound system!Dana---Hostess Cueva Siete. Great to see her again since she moved from Mura House! What a fantastic smile!!Luis---Mi Carisa Server at breakfast. We had Luis twice. Extremely fun, personable and efficient. Thank you for your service! Jazmin---20.87 Hostess. Very pleasant and personable! She’s been there several years and always had pleasant greetings for us. Thank you for being so nice! The other Hostess was really great also but we didn't get her name.Christian---20.87 Server. Very attentive and friendly, Muchas gracias, amigo! We also had other great servers but we couldn’t read the dark name tags.Astrid---20.87 Server breakfast and lunch. Exceptionally excellent personality and fantastic service! Gracias por su amabilidad!Susan---20.87 Server dinner. Great service! Gracias!Angel---Mi Carisa Dinner. Great Service and great sense of humor!! Much appreciated!Alberto---Bar Balam evenings. Lo mejor! Thanks for the 43, amigo!! Hasta pronto!Julio---Avec. Thank you for the extra order of mashed potatoes!! Mmmmm!Overall, as is mentioned often, the staff everywhere was great! Unfortunately, the name tags are very dark and hard to read so we didn’t always get their names.Dining and Drinks:We made our required reservations through the Prearrival concierge email about a month ahead of arrival and everything was perfect. We ate at all the restaurants and enjoyed our meals at all of them. The menu selections had changed in some of the restaurants this trip. Sadly, some of our favorite dishes were gone. But it was nice to see some “basic” dishes for those of us (me) that are not into the eclectic selections. Service was also much better this year than last year, but the Servers seemed overwhelmed at times. Bring back some bus staff to help.We also picked up coffee each morning at Inez and picked up some pastries each night for a “starter” breakfast the next morning.We didn’t eat at the pool this year but the menu had a lot of great choices. We ate lunch at 20.87 most of the time which was really good…and cool! It would be nice to have the pool menu items available in 20.87 and prepared in that kitchen. A basic lunch buffet would be even better!! We had pizza one day by the pizza oven and that was great! The iguanas are progressing in perfecting their begging tactics!We ate breakfast at 20.87 buffet all but two days and it was excellent with a great selection. Drinks were good. If you have a favorite brand of alcohol, ask for it. If you think your drinks are too weak, order two or ask for an extra shot on the side. And pace yourself…drink a bottle of water every two drinks!Attire:Breakfast and Lunch---shorts/swimsuits/tee shirts/tank tops/flip flops. Ladies need swimsuit cover ups; men need shirts (Tees, tanks, polo, etc.). Dinner---Casual. Most ladies wore really nice dresses and most men wore a nice shirt (Hawaiian or polo) and shorts. Flip flops or sandals were common at dinner. Communications:Every staff member spoke English. Some better than others but communication was easy. I wanted to learn more Spanish, and they wanted to learn more English. Lots of fun! Airport-Departure:We used a porter at the airport to haul our bags. Well worth it! He checked us in and took our bags to the Southwest counter. We had already paid our VisiTax online. At US Customs we didn’t use the Mobile Passport Control app this year but we have in the past. This app is highly recommended. Fill it in beforehand and when you land, click the “Arrive” button, it will take a selfie of each of you which will be uploaded for when you got through US Immigration/Customs. Worked slick!Suggestions, NOT complaints, for UNICO (These have been suggestions for the last several years. We’re still waiting.):Name Tags with highly contrasting letters so we can read the staff member’s name better without asking. It’s really hard to stare at someone’s chest to try and read their name tag! We have been suggesting this for several years and even the staff would like to see this happen. Would this be hard to accomplish?Weather Channel on the TVAt La Escondida (the Quiet Pool), the chairs on the wooden decks were packed so close together it was hard to have a quiet conversation with your spouse without everyone hearing it. Plus, it was hard exiting and entering the chair area. Stubbed toes, bruised shins, and lots of “Excuse me’s”. Please space them out a bit more…or make a larger deck!Housekeeping was excellent but, on several days, they didn’t provide sufficient towels. E.g., no floor mat in bathroom, not enough washcloths or hand towels. Tipping made no difference. Maybe a checklist for consistency? Four bath towels, four hand towels, four washcloths, two floor mats. Check the Kleenex box. It shouldn’t be hard to do. PLEASE!The refrigerator and water were not consistently stocked on a couple of days. We had to call the front desk just to get more water bottles. They did respond within 15 minutes though.Maybe a small shelf in the toilet area above the toilet paper.It would be nice to have a direction sheet for the light switches. We never did completely figure them out. Just keep pushing buttons until something happens.Maybe have two small resin chairs on the balconies instead of just the couch. It would be nice to sit out there and look at the ocean and grounds. We’re all paying for that view from the room. Sitting on the couch requires you to constantly be turning your neck. UPDATE! They did replace the worn-out couch cushions with new, firmer ones. Our backs thank you!!Several years ago, my wife had suggested to maybe have a free short “Nature Tour” to show off the animals, birds and plants/trees. The grounds are beautiful. Own it and show them off with a tour! The coatimundis were few and far between this year. They were quite cute but quite pesky last year. Unfortunately, more and more reviews are saying the resort needs refreshing and is starting to show some wear and tear. This is understandable but Resort prices continue to rise, as does the competition in the Riviera Maya. Quality needs to rise proportionately. Management should each anonymously spend 2-3 nights in a random room to get the experience. My wife has suggested that they have their abuela go through the resort with a pad of paper and several pencils. OK, a few disappointments this year (sorry): No evening turndown service. We used to really look forward to that when we would come back to our room after dinner! Fresh towels, chocolates, etc. It was a really nice feature of UNICO. Again, prices are going up. services should not be going down.No paper menus (except Avec dinner and 20.87 at lunch). QR codes only. As some of us age, it’s harder to read, scroll and expand on our phones. On several occasions we tapped something incorrectly and the menu disappeared. In addition, most of the Servers are unhappy with them because customer can’t just point to a menu item on the page or they had to wait for them to relocate the menu on their phones. And many of us don’t trust QR codes because of scams. Just sayin’. Suggestions for Guests:Bring plenty of extra electrical multiplugs with USB plugs and maybe an extension cord or two.A dim nightlight plugged in by the coffee maker or bathroom is great if you get up in the middle of the night.Yeti glasses and plenty of disposable straws. The resort does not provide straws.Plenty of tip money as these staff members work hard to please.All of the walkways and hallways outside the room doors after a rain are slick! Wear proper footwear.Print out all of your travel documents as well as photocopies of your passport, credit cards, insurance cards, prescriptions and keep in your room safe.Leave your expensive jewelry and watches at home.Purge your wallets of all unnecessary items. Only bring one or two credit cards, insurance cards, driver’s license along with your passports.We made a spreadsheet of anticipated tips needed each day and put the cash in separate envelopes marked with the days of the week.Purchase a luggage scale. Your bags may be heavier on the way home. Ours definitely were!Sunscreen—a minimum of SPF 50 or higher is recommended. Apply it liberally and often!Plenty of Ziploc bags for cameras, phones, tip money, etc. while at the pool. Rainstorms pop up with little or no warning.Hooks to hang pool bags onto the umbrella ribs if it rains or to keep them away from the cute, but pesky and stealthy, coatimundi and birds when you’re in the pool!Insect repellent with DEET. We encountered no mosquitos this trip, but you never know.Join the various UNICO group pages on Facebook. LOTS of great information!!Check out many of the great YouTube videos about UNICO.Same with the VisiTax. Watch the YouTube videos and pay it! We paid online about 30 days out. Nobody has ever asked for it but better safe than sorry.And bring plenty of manners, smiles and Holas!Bottomline:We TOTALLY enjoyed our stay and will definitely be going back! Muchas gracias to all the staff that make this resort extra special!
We had a wonderful trip to celebrate a dear friend’s wedding at Unico. The resort and staff were wonderful to our entire group. We loved starting our day at breakfast being cared for by Astrid at 20 87, she really got to know us and knew how to make us feel at home. Annette & Olibert were our local hosts that made sure our family had what we needed in our rooms and that we had proper dinner reservations each evening. Our friends worked with Roger and Flores and made sure we all had spots at the pool each day! It was such a restful and relaxing trip all around. Dinners at Mi Carisa and Cueve Siete stood out for the quality and tastes with Mura House a close third!! A shout out to Jose who saw us to both of our rooms, helped us feel at ease with his friendly smile and also to Luis who cared for our large group several days at the member pool with his infectious energy and smile!!
Frequently Asked Questions
What benefits are included in my membership?
Each Legendary Vacation Club membership level was designed to offer a world-class all-inclusive experience, with benefits that grow along with the member’s commitment. Below is a detailed description of what each level includes.
Deluxe Membership
The Deluxe Membership provides access to preferred discounts ranging from 25% to 40% for stays at the resorts listed in the membership policy, depending on room type. During the stay, the member enjoys a comprehensive experience that may include seven-night, eight-day stays at world-class resorts, an all-inclusive plan with buffet and à la carte dining, snacks, and premium domestic and international beverages, as well as nighttime activities, entertainment, and shows such as themed shows, nightclubs, and bars.
The Resort Credit Collection also allows members to redeem, as applicable, complementary services such as golf and golf academies in Cancun and Riviera Maya, special dinners, tours applicable to the program – which may vary from time to time – swimming with dolphins in Cancun and Riviera Maya, participating hotel shops, and spa services applicable to the program. As part of the Referral Program, members with a Deluxe Membership may also obtain complimentary all-inclusive nights or weeks, in accordance with the terms of the program included in their membership.
VIP Membership
All of the above, plus a level of service designed to make every detail feel personal:
– Priority room assignment.
– Access to a Platinum Presidential Suite, when applicable according to the policy.
– Priority luggage delivery.
– Exclusive beach lounger area with waiter service.
– Premium liquor delivery to the suite, with replacement of an empty bottle with a full one, applicable only when staying in a Platinum Presidential Suite.
– Advance tour reservations.
Hall of Fame Membership (HOF)
The Hall of Fame level recognizes the loyalty of Legendary’s longest-standing members and is divided into two levels: HOF Silver and HOF Platinum.
HOF Silver
In accordance with the membership policy, and subject to availability and the operating conditions of each establishment, HOF Silver members enjoy benefits such as direct access to the Hall of Fame Line to request reservations at no additional charge, advance reservations for tours, golf, and spa services before arriving at the hotel, priority for an Ocean View Suite with no supplement, a distinctive Hall of Fame Silver Member wristband, a special welcome upon arrival, priority luggage delivery, personal butler service during the stay, preferred check-in and check-out, and use of one Balinese villa at no cost per stay and per membership, requested through the butler.
The level also includes a selection of premium liquors in the suite with replacement of an empty bottle with a full one, up to two complimentary bottles of wine from the special wine cellar per stay, a special pillow menu and aromatherapy when staying in a Presidential Suite, personal assignment of loungers in an exclusive beach and pool area, preferred restaurant reservations, a special invitation to the Chef’s Dinner subject to availability, preferred seating at Legendary Club events and shows within the All Inclusive Collection program, preferred seating on tour transportation when using the Resort Credit Collection, preferred scheduling for spa services before arrival, and complimentary access to
hydrotherapy facilities at the spas of Hard Rock Hotel Riviera Maya, Hard Rock Hotel Vallarta, Hard Rock Hotel Los Cabos, and Hard Rock Hotel & Casino Punta Cana.
In addition, members receive year-round use of the Resort Credit Collection with no date restrictions, late check-out subject to availability, direct communication via Legendary e-news with information about promotions, events, and golf tournaments, and private airport-hotel-airport transportation from the international airports of Cancun, Vallarta, Los Cabos, or Punta Cana, applicable during the term of the affiliation agreement.
HOF Platinum
The highest level of recognition at Legendary Vacation Club includes all HOF Silver benefits and elevates them with an even more personalized experience: private airport-hotel-airport transportation applicable during all weeks listed in the membership policy, selection and delivery of premium liquors in the suite, video games in the suite available by special request when staying in a residential Suite, and one private dinner per year during the stay for up to six people in a Presidential Suite, requested at least 48 hours in advance.
HOF Platinum members also enjoy one complimentary weekly access to the spa hydrotherapy facilities at UNICO 20°87° Hotel Riviera Maya and AVA Resort Cancun, in addition to all the preferred assignment benefits, personalized service, and unrestricted-date access to the Resort Credit Collection that distinguish the Hall of Fame program.
Which hotels and destinations can I book?
Legendary Vacation Club membership provides access to LVC’s resort portfolio – Hard Rock Hotels and Resorts properties, plus UNICO and AVA destinations – in some of the most sought-after locations in Mexico and the Caribbean:
– Hard Rock Hotel & Casino Punta Cana – Boulevard Turístico del Este, Macao, Higüey, La Altagracia, Dominican Republic.
– Hard Rock Hotel Cancun – Cancun Hotel Zone, Quintana Roo, Mexico.
– Hard Rock Hotel Riviera Maya – Cancun-Tulum Federal Highway, Solidaridad, Quintana Roo, Mexico (including the Heaven Section, exclusively for adults over 18).
– Hard Rock Hotel Vallarta – Nuevo Vallarta, Bahía de Banderas, Nayarit, Mexico.
– Hard Rock Hotel Los Cabos – Cabo San Lucas, Baja California Sur, Mexico.
– UNICO 20°87° Hotel Riviera Maya – Quintana Roo, Mexico.
– AVA Resort Cancun – Cancun Hotel Zone, Quintana Roo, Mexico.
Each destination combines Hard Rock’s iconic location with the service and exclusive benefits of being a Legendary member.
Which benefits correspond to my membership level?
Each membership level – Deluxe, VIP, and Hall of Fame in its Silver and Platinum categories – has specific benefits, detailed in the question “What benefits are included in my membership?” in this same section. To confirm which benefits apply to your particular membership, the full details are always available in your membership policy.
How do I use my vacation weeks or benefits?
Members may use their weeks through our affiliated exchange platforms, directly at LVC hotels with dynamic rates, or through their Legendary weeks when provided for in their membership policy – the most convenient option for each trip, always at their choice.
Can I share my benefits with family or friends?
Yes. Legendary Vacation Club membership is 100% transferable, so it may be shared with family and friends so that more people can enjoy the same travel experience you already know.
How do member upgrades and promotions work?
Membership upgrades are offered in person and on a personalized basis whenever a member visits one of our resorts. Member promotions, on the other hand, change frequently, so we recommend contacting our Contact Center to learn about current promotions at any time.
What benefits do I have within the resorts?
Each resort in the Legendary Vacation Club portfolio offers exclusive member benefits, such as access to exclusive areas, preferred check-in, special suites, and use of the Resort Credit Collection for services such as tours, golf, or spa. The exact scope of these benefits depends on each member’s membership level.
How can I check my current benefits?
All current benefits of your membership are specified in your membership book, the official reference document for every Legendary Vacation Club member.
What is the term of my contract?
The term of your contract, in number of years, is indicated on the cover page of your membership policy, in the General Information / Membership Information section.
How can I obtain a copy of my contract?
By contacting and requesting it directly from the Customer Service department of the Legendary Vacation Club Contact Center.
What exactly does my membership include?
Legendary Vacation Club membership includes benefits, incentives, preferred rates, loyalty programs, and annual events designed for travel as a couple, with family, or with friends – the complete experience that makes every trip memorable.
What happens if I want to transfer my membership?
To transfer your membership, it must be 100% paid in full and you must pay a fee equivalent to 10% of its value. This information is included in your LVC book, and if you require further details, the Customer Service department of the Legendary Vacation Club Contact Center will confirm the procedure and requirements to follow.
Can I add or change beneficiaries?
Yes. Legendary Vacation Club recognizes two classes of beneficiaries: Successor Beneficiaries – the member’s children, grandchildren, and parents – and Assigned Beneficiaries – the member’s siblings. The beneficiary limit by membership level is 4 for Regular and VIP levels, and 8 for Hall of Fame and Chairman levels.
What happens in the event of the primary member's death?
The co-owner or direct beneficiaries must notify the Club by contacting the Customer Service department and sending a simple copy of the death certificate. If necessary, Customer Service will provide information on the process to follow.
How does inheritance or succession of the membership work?
Successor Beneficiaries acquire the rights, use of services, benefits, and incentives of the membership and assume the obligations arising from it. To apply this option, beneficiaries must complete the documentation required by the Club.
How can I update my personal information?
Directly on the Club’s website by registering through your membership. If you need assistance, you may also contact the Club’s Customer Service department for guidance.
How can I check my balance?
You can check your balance directly on the Club’s website: www.legendaryvacationclub.com.
How do I make a payment?
You can make your payment online through the website, or by calling the Contact Center, where they will send you a payment link or transfer you to an extension so you can enter your information securely.
What payment methods do you accept?
We accept Visa, MasterCard, and American Express credit cards, as well as bank transfers, which must come from the membership holder. If the account is a business account, documentation supporting the relationship with that company must be provided.
Where can I view my account statements?
On the official Legendary Vacation Club website.
What happens if I have overdue payments?
The corresponding late fees will apply in accordance with your member book. We invite you to call the Contact Center to negotiate settlement of your outstanding balance – we are here to help you keep your membership current.
How do I update my credit card or payment method?
You can call our Contact Center, where you will be transferred to a specialized extension to update your payment information securely.
Can I pay off my financing early?
Yes, at any time. By paying off early, your benefits are released sooner than originally scheduled – we recommend asking whether there is a current cash out promotion at the time you do so.
How do I contact the Collections department?
By calling the Legendary Vacation Club Contact Center.
What is a week deposit?
It is the transfer of one week from your Legendary inventory to one of the affiliated exchange companies – RCI, Interval International, or Third Home. Under the contract, the deposited week must be eligible for deposit with that particular company.
How do I deposit a week for exchange?
By calling the Legendary Contact Center and requesting a week deposit, specifying the exchange company of your choice.
How does my exchange affiliation work?
RCI
With the deposited week, you receive Trading Power, which gives you access to different hotels for reservations in other destinations around the world. We recommend checking the available options directly with RCI.
Interval International
With the deposited week, you can manage reservations at hotels or on cruises in other destinations around the world. We recommend checking the available options directly with Interval.
Third Home
With deposited weeks, you receive “Keys,” which you can use to make reservations at luxury properties around the world. We recommend checking the available options directly with Third Home.
How do I verify whether I have deposited weeks?
By logging into your personal account on the platform of the corresponding exchange company. It may take between 24 and 72 hours from the time the deposit is made until the week appears as available on the platform.
How long are my deposits valid?
For all three affiliated exchange companies, the deposited week is valid for 2 years.
How do I request an exchange?
Once you have deposited a week and confirmed that it appears on your platform, you can explore your options directly there. After choosing the property, you must contact your exchange company to complete the exchange or reservation; once confirmed, the company is responsible for sending the confirmation letter with the details of what was reserved.
What fees apply to exchanges?
Fees vary depending on the exchange company and selected destination.
RCI
With Legendary: 1 deposit of $499 USD (using one week from inventory), or 1 deposit of $899 USD (using two weeks from inventory). We currently have a promotion with no payment for 5 years.
With RCI, exchange fees vary by destination:
– United States and Caribbean (USD): $299
– Canada (CAD): $434
– South America (USD): $230 – $359
– Brazil (REAL): $1,479 – $2,079
– Mexico and Central America (USD): $329 – $399
Interval International
With Legendary: $499 USD per deposit, with a current promotion of no payment for 5 years.
With Interval, exchange fees vary by destination:
– United States and Canada (USD): $249
– LATAM (USD): $209 – $249
– United Kingdom (GBP): £139 – £149
Third Home
With Legendary, deposits are free of charge. With Third Home, exchange fees range from $495 to $1,945 USD, depending on the selected property.
How do I make a reservation?
For a quote or reservation, we offer several channels – phone, chat, email, online, and WhatsApp – where you will be asked to identify yourself so we can access your contract and make the reservation.
How do I modify or cancel a reservation?
To modify or cancel your reservation, you must do so before check-in through our Contact Center using the official phone numbers.
How far in advance can I book?
You may book at any time; however, to have access to properties on the dates you are looking for, we recommend booking 90 days before your travel date.
How do I check availability?
You can check availability through our online portal or by calling our Contact Center, where we will be happy to assist you.
How do I contact Member Services?
By emailing memberservices@legendaryvacationclub.com. You may also visit the website and use the chat, or call the Contact Center.
How do I contact Member Experience?
In the contact section of your membership book, on page 74, you will find the complete list of all properties.
What are the service hours?
Our Contact Center hours are Monday through Friday from 8 am to 8 pm, and Saturdays and Sundays from 9 am to 6 pm (Central Time).
How do I open a case or request?
By contacting any Club representative, who can provide assistance and follow-up on property. If you are away from the property, please contact us by email, chat, or phone.
How do I get assistance during my trip?
We invite you to visit the Sales Room for assistance, or contact the Resort Services or Member Experience teams, who will be happy to resolve your questions or needs.
How do I book a vacation as a member?
Throughout the year we host invite-only gatherings created exclusively for our members — including our signature Legends of Paradise celebrations, which bring members together for a week of oceanfront luxury, award-winning menus, and unforgettable moments. Members receive invitations and early access as new events are announced.1233
Can I bring family and friends?
Throughout the year we host invite-only gatherings created exclusively for our members — including our signature Legends of Paradise celebrations, which bring members together for a week of oceanfront luxury, award-winning menus, and unforgettable moments. Members receive invitations and early access as new events are announced.
How do I become a member?
Throughout the year we host invite-only gatherings created exclusively for our members — including our signature Legends of Paradise celebrations, which bring members together for a week of oceanfront luxury, award-winning menus, and unforgettable moments. Members receive invitations and early access as new events are announced.
Is this a timeshare?
Throughout the year we host invite-only gatherings created exclusively for our members — including our signature Legends of Paradise celebrations, which bring members together for a week of oceanfront luxury, award-winning menus, and unforgettable moments. Members receive invitations and early access as new events are announced.
What if I need to change or cancel a reservation?
Throughout the year we host invite-only gatherings created exclusively for our members — including our signature Legends of Paradise celebrations, which bring members together for a week of oceanfront luxury, award-winning menus, and unforgettable moments. Members receive invitations and early access as new events are announced.
How do I get help or speak to someone?
Throughout the year we host invite-only gatherings created exclusively for our members — including our signature Legends of Paradise celebrations, which bring members together for a week of oceanfront luxury, award-winning menus, and unforgettable moments. Members receive invitations and early access as new events are announced.
What is Legendary Vacation Club?
Throughout the year we host invite-only gatherings created exclusively for our members — including our signature Legends of Paradise celebrations, which bring members together for a week of oceanfront luxury, award-winning menus, and unforgettable moments. Members receive invitations and early access as new events are announced.
How is membership different from simply booking a resort?
Throughout the year we host invite-only gatherings created exclusively for our members — including our signature Legends of Paradise celebrations, which bring members together for a week of oceanfront luxury, award-winning menus, and unforgettable moments. Members receive invitations and early access as new events are announced.
Where can I travel as a member?
Throughout the year we host invite-only gatherings created exclusively for our members — including our signature Legends of Paradise celebrations, which bring members together for a week of oceanfront luxury, award-winning menus, and unforgettable moments. Members receive invitations and early access as new events are announced.
Are stays all-inclusive? What's included?
Throughout the year we host invite-only gatherings created exclusively for our members — including our signature Legends of Paradise celebrations, which bring members together for a week of oceanfront luxury, award-winning menus, and unforgettable moments. Members receive invitations and early access as new events are announced.
What are Resort Credits and how do they work?
Throughout the year we host invite-only gatherings created exclusively for our members — including our signature Legends of Paradise celebrations, which bring members together for a week of oceanfront luxury, award-winning menus, and unforgettable moments. Members receive invitations and early access as new events are announced.
What are the members-only events?
Throughout the year we host invite-only gatherings created exclusively for our members — including our signature Legends of Paradise celebrations, which bring members together for a week of oceanfront luxury, award-winning menus, and unforgettable moments. Members receive invitations and early access as new events are announced.